At SPDROPEZONE, we strive to provide a smooth and reliable shopping experience for all our partners and customers. This Return & Refund Policy outlines the process and conditions under which returns and refunds are accepted.

⏱ Return Request Timeline

Customers must notify us within 48 hours of receiving the order if they wish to report an issue or request a return. Requests made after this period may not be eligible for processing.

📹 Damaged Products

If your order arrives damaged, please record a clear unboxing video showing the damage. This video helps our team verify the issue and provide a quick resolution.

📦 Missing Items

If any product is missing from your order, please provide an unboxing video within 48 hours of delivery. Once verified, we will either ship the missing item or process a refund.

🔁 Product Exchange

If an incorrect product was ordered by mistake, exchanges may be possible. However, return shipping and replacement shipping costs will be the responsibility of the customer.

💰 Refund Eligibility

Refunds may be approved in the following situations:

• Damaged or defective products verified by our support team.
• Missing items that cannot be fulfilled again.

📋 Return Conditions

To qualify for a refund or exchange:

• Products must be unused and undamaged.
• Original packaging, tags and accessories must be included.
• Items must match the original order.

🚚 Shipping Responsibility

Customers are responsible for return shipping costs unless the issue occurred due to an error from SPDROPEZONE. We recommend using a trackable courier service for returns.

❗ Parcel Rejection Policy

If a parcel is rejected or refused at delivery, the following deductions will apply:

• Shipping Charges: Twice the original shipping cost (forward + return).
• Packing Charges: 20% of the product value will be deducted.

💳 Refund Processing

Once the returned product is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed within 7 business days to the original payment method.